Faqs

Please contact the customer service team immediately. If your flight is less than 48 hours from the time that you receive the ticket, please contact a customer service representative directly by phone at +84 4 833 8073 outside of Vietnam. If the flight is more than 48 hours from the time that you receive the ticket, please contact us by phone or email at info@waytovietnam.com.

Very few of the airlines in Vietnam offer electronic ticket. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.

Now we offer 5 payment methods: Cash, Bank transfer, Credit card imprint, Secure PayPal online payment and payment through Western Union.a

No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.
However, you can pay for someone else using bank transfer or through PayPal.

After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax.

Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details. You can also pay by cash, paypal or bank transfer for someone else. However, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.

All hotel/ resort reservations must be paid in advance and immediately after booking the hotel/resort. We cannot hold hotel/resort bookings without payment.

Note that we accept payment through PayPal, then it's easy for you to send us the Deposit, to hold your hotel/resort bookings.

If you are paying by credit card online, your credit card will not be billed until after we confirm the availability of the hotel.

You can pay us 30% Deposit in advance, then pay the rest 07 days before check-in date.

Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with “Select” and please fill out all customer and payment information, as well as any special requests.

We will confirm the availability of the hotel, and send you payment details as with tour booking.

If you have special requirements – for example, if you have a large group or young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation ...) to ensure that we can meet your needs.

We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.

Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.

For each tour, the cancellation and change policies depend on the status of services providing. Please inquire directly for the change or cancellation policy for any particular tour. 

When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.

If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.

Once you have found a tour that you would like to book, please click on “Select” and fill in your booking details (the departure date that you would like to go, the package, the number of people, your full name, nationality, email address and any special requests). Once we confirm the availability, we will send you an email to confirm and our payment policy infomation. With this, you can choose your preffered payment method and pay us.

- With tour bookings, you DO NOT need to pay total in advance, we just need 30% for Deposit, to ensure that you use our services.
- With flight or train ticket bookings, we require 100% total payment in advance.

If you would like to pay by others methods, please inquire with us directly.

You can ask for longer tours or customize your favourite travels with any our tours. Tours on our site http://www.waytovietnam.com are popular tours which can be changed or customized for your needs.

If you have questions about a particular tour or would like a longer or more customized tour, please contact us at info@waytovietnam.com , and our travel experts will help you find your best travel itinerary. 

The human history of Laos stretches back more than 10,000 years as stone tools and skulls unearthed in Huaphan and Luang Prabang provinces can confirm. The famous giant jars in Xieng Khouang province and stone columns in Huaphan province date from the neolithic period. Over centuries, rural settlements grew slowly to from muang (townships) along the Mekong River.

Landlocked Laos shares borders with China, Myanmar, Thailand, Cambodia and Vietnam. It covers 235,000 sq km, an area slightly larger than Great Britain. All. of Laos lies within the tropics, between latitudes 14°N and 23°N and longitudes 1000E and 10goE. Rivers and mountains dominate the topography, and their interaction accounts for most of the country's geographic variation.

In spite of the fact that phli (spirit) worship has been officially banned, it remains the dominant non-Buddhist belief system in the country. Even in Vientiane. Lao citizens openly perform the ceremony called SII khwan or baasli (baci in the common French transliteration) in which the 32 guardian spirits known as khwan are bound to the guest of honor by white strings tied around the wrists. Each khwan is thought to be guardians over different organs - mental and physical - in a person's body.

Since 2 December 1975, Laos has been titled the Lao People's Democratic Republic (Sathalanalat Pasathipatai Pasason Lao). Informally, it is acceptable to call the country Laos, or in the Lao language, Pathet Lao (pather means land or country, from the Sanskrit pradeshay. 'Among English- speakers there is a growing tendency to drop the extra's' added by the French and simply use 'Lao' as the country's shortened unofficial name. After 1975, the former pro-Western, monarchical regime was replaced by a government that espoused a Marxist-Leninist political philosophy (see History for more details). The national motto is Peace, Independence, Democracy, Unity & Prosperity (the latter being substituted for 'Socialism'in 1991).

Laos was once described as less a nation state than a conglomeration of tribes and languages ... less a unified society than a multiplicity of feudal societies'. This is still borne out by the country's ethnic mix: Lao traditionally divide themselves into four categories - Lao Loum, Lao Thai, Lao Theung and Lao Sung - roughly classified according to the altitude at which they live, and, by implication (not always accurate), their cultural proclivities.

The official language of the LPDR is Lao as spoken and written in Vientiane. As an official language, it has successfully become the lingua franca between all Lao and non-Lao ethnic groups in Laos. Of course, native Lao is spoken with differing tonal accents and with slightly differing vocabularies as you move from one part of the country to the next, especially in a north to south direction. But it is the Vientiane dialect that is most widely understood.

Telephone service in Laos, both domestic and international, is on-again, off-again at best. In the towns and cities of the Mekong valley, service has improved substantially in the last couple of years and International Direct Dialling (IDD) finally became available for businesses and private residences in Vientiane in 1993. With the arrival of satellite telecommunications via IntelSat and AsiaSat, you can now dial 155 countries from Vientiane.

Laos, like Thailand, is seven hours ahead of GMT/UTC. Thus, noon in Vientiane is 10pm the previous day in San Francisco, lam in New York, 5am in London, 1pm in Perth and 3pm in Sydney.